Frequency Support

We're here to help. Email us at [support email] and we'll get back to you within 2 business days.

Common questions

How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone, open the Settings app, tap your name, then Subscriptions, then Frequency, and tap Cancel Subscription. Cancel at least 24 hours before your renewal date to avoid the next charge.

I subscribed but the app doesn't show it.
Make sure you're signed in to the App Store with the same Apple ID you used to subscribe. On the subscription screen in Frequency, tap Restore Purchases.

Can I get a refund?
Refunds are handled by Apple. Request one at reportaproblem.apple.com.

How do I delete my account and my data?
In Frequency, open Settings (the profile tab) and tap Delete account. This permanently removes your account, your saved data, your check-in records, the vision images made for you, and any voice created from your recording.

Can I change the voice that guides me?
Yes. Choose a voice in Settings under Meditation preferences, or with the voice button on the Command screen. You can change it once a month.

When is my Weekly Realignment?
Every Sunday at 6 pm in your time zone by default. Change the day and time in Settings under Weekly Realignment.

Is the Frequency score a medical measurement?
No. It's a self-reported reflection of how you're relating to your life right now. Frequency is a wellness and personal-growth app, not medical or psychological care.

If you're in crisis or thinking about harming yourself, call or text 988 in the US, or your local emergency number. Please don't wait for an email reply.